Legal Information

Privacy Policy

This policy explains what data Speranza Cafe may collect when you use the website, make a reservation, or create a loyalty account, and how that information is used and protected.

Data We Collect

We may collect information you provide directly, such as your name, phone number, reservation details, and the information submitted for the loyalty program.

We may also receive limited technical data, such as browsing logs, IP address, device type, or information required for security and site performance.

How We Use Information

This information is used to manage reservations, contact guests, operate the loyalty program, answer requests, improve the website experience, and prevent technical abuse.

We do not use your information for purposes that are unrelated to the services offered by the cafe.

Sharing and Retention

Data is accessible only to the people and service providers who need it to operate the website or support cafe services. It should not be sold to third parties.

Information is retained for a reasonable period tied to customer service, administrative obligations, and service security.

Your Rights

You may request access to, correction of, or deletion of your personal information, subject to any legal or operational obligations that still apply.

For privacy-related requests, you can contact the cafe at +216 25 254 840 or speak directly with the team at Centre Urbain Nord, Tunis.